Hi all,

 

I am asian. I am having this very problematic issue.

 

In my day job, I provide production support for a large application.

 

We have weekly calls with our clients.

 

The clients are mostly European. One of them's surname is Welsh

 

I am having a real hard time understanding their accent. I want to tell them that I cant understand thier accent.

 

If I say so will it bad thing to say. That is, will they get offended by it ?

 

I am asking this question as many here are from the European continent.

 

Regards,

Ronald